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Where to send your Free Travel forms and who to contact

This page explains where to send Free Travel forms and who you can contact for help.

Use this topic if you or someone you support wants to:
  • Have completed an FT1, FTM or FT U/70 form and are ready to post it
  • Need contact details for the Free Travel Section
  • Want to know where to go for face to face support

Where to send your forms

For most people in Ireland, you send Free Travel forms by post to:

Free Travel Section
Department of Social Protection
College Road
Sligo
Ireland

Check the back page of your form in case a newer address is printed there.

When posting your form:

  • Use the official envelope if one is supplied
  • Write your name and PPS number clearly on the form
  • Keep copies of your completed form and supporting documents where possible

If you are returning a Senior SmartPass form:

  • Follow the instructions on the FTNI1 or FTNI2 form
  • You may need to call to a Translink or nominated office in person

How to contact the Free Travel Section

You can contact the Free Travel Section if you need to:

  • Ask which form you should use
  • Check if a form has been received
  • Ask about medical or companion routes

Free Travel Section
Phone. Details as listed on your latest form or on gov.ie
Email. As listed on your latest form or on gov.ie

If you are not comfortable phoning or emailing, you can ask a trusted person or support worker to contact them on your behalf.

Where to get face to face help

If you prefer to talk to someone in person, you can go to:

  • Your local Citizens Information Centre
  • Your local Intreo Centre

Staff there can:

  • Help you choose the correct form
  • Explain what proofs or medical reports you may need
  • Check that you have filled in the form correctly before you post it

You can find your nearest office on:

  • The Citizens Information website
  • The Department of Social Protection website